At PEPMAXXLABS, product integrity, laboratory safety, and quality assurance are fundamental to our operations.
Due to the specialized nature of our research-grade compounds, we maintain a strict policy regarding returns and refunds.
All products sold by PEPMAXXLABS are intended strictly for laboratory research purposes and are manufactured, handled, and stored under controlled conditions.
For this reason:
This policy helps ensure product quality, traceability, and compliance with laboratory handling standards.
If you receive a shipment that is damaged, defective, or contains the wrong item, you must notify us within 48 hours of confirmed delivery.
To request a review, please email:
Your message should include:
Our support team will evaluate the case and determine whether a replacement shipment can be arranged.
Refunds may be considered only in exceptional situations, such as:
Refunds will not be issued for products that:
We encourage customers to review order details carefully before completing checkout.
If you experience any problems with your order, our support team is available to assist.
Email: research@pepmaxxlabs.shop
Phone: 1-800-PEP-MAXX